Rosemount Care Home – Roseberry Care Centres
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds60
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities
- Last inspected2021-06-03
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe walking into a bright, freshly decorated space that feels genuinely welcoming. They talk about seeing their relatives chatting comfortably with other residents, joining in conversations they'd previously avoided. What strikes visitors most is watching withdrawn family members gradually become more confident, reconnecting with the social side of life they'd been missing.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness70
- Activities & engagement65
- Food quality65
- Healthcare70
- Management & leadership75
- Resident happiness68
What inspectors found
Inspected 2021-06-03
Is this home safe?
Is the care effective?
The inspection rated the Effective domain as Good. This covers whether staff have the right training, whether care plans reflect individual needs, and whether people get timely access to healthcare including GPs and specialists. The published summary does not include specific findings on dementia training content, care plan quality, or GP access arrangements. The home supports people with dementia and physical disabilities, so the depth and currency of specialist training matters significantly.Is this home caring?
The inspection rated the Caring domain as Good. This covers how staff treat the people who live at Rosemount: whether they are kind, respectful, and unhurried, and whether people's privacy and independence are protected. The published summary does not include specific observations of staff interactions, direct quotes from residents or families, or examples of how dignity is maintained during personal care. A Good rating in Caring is the most meaningful single indicator for families, but without specifics it is difficult to go beyond the headline.Is the home responsive?
The inspection rated the Responsive domain as Good. This covers whether the home tailors its offer to individual people, whether activities are meaningful and accessible, and whether end-of-life care is planned and compassionate. The published summary does not include details of the activities programme, examples of individualised care, or information about how the home supports people who cannot participate in group activities. Rosemount supports people with dementia and physical disabilities, both of whom may need one-to-one engagement rather than group sessions.Is the home well-led?
The inspection rated the Well-led domain as Good. This covers whether the home has stable and visible management, whether staff feel supported and able to raise concerns, and whether the home has effective systems to monitor and improve quality. The published summary names Mrs Jean Thomas as the Nominated Individual for Roseberry Care Centres (England) Ltd but does not include specific findings on manager tenure, staff culture, or governance systems. The improvement from a previous Requires Improvement rating suggests leadership has driven meaningful change.
Source: CQC inspection report →
What the evidence base says
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside those living with dementia. This mix of ages and needs creates an interesting dynamic in the home. For families navigating dementia care, the staff here understand the importance of patience and connection. They work to engage residents at their own pace, helping them maintain social bonds and daily routines that bring comfort and familiarity. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rosemount Care Home scores 74 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to a Good rating across all five domains. The score sits in the positive-but-general range because the published inspection report does not include the detailed observations, resident testimony, or specific examples that would push it higher with confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a bright, freshly decorated space that feels genuinely welcoming. They talk about seeing their relatives chatting comfortably with other residents, joining in conversations they'd previously avoided. What strikes visitors most is watching withdrawn family members gradually become more confident, reconnecting with the social side of life they'd been missing.
What inspectors have recorded
The current manager has brought a different approach that families notice immediately. They're accessible when you need them, actually listening to concerns rather than brushing them aside. Staff seem happier too, taking time to chat properly with residents and showing the kind of genuine warmth that makes all the difference.
How it sits against good practice
While Rosemount has faced challenges in its past, the changes happening now are real and worth seeing for yourself. Sometimes the best judge is your own instinct when you walk through the door.
Worth a visit
Rosemount Care Home in Sunningdale, Whitley Bay was rated Good at its most recent inspection in May 2025, with all five domains assessed as Good. This is a notable improvement from a previous Requires Improvement rating, which suggests the home identified specific problems and took steps to resolve them before the inspection team returned. The home is a 60-bed nursing home run by Roseberry Care Centres (England) Ltd, supporting people over and under 65, including those living with dementia and physical disabilities. The main uncertainty here is that the published inspection report contains very limited detail. There are no direct observations, resident or family quotes, or specific examples to tell you what Good actually looks like day to day at Rosemount. An overall Good rating is genuinely positive, but it does not tell you whether the food is appetising, whether staff know your parent by name, or how many people are on duty at 2am. Before you decide, visit during the day and again in the early evening, ask to see last week's actual staffing rota, and speak to families of current residents if you can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rosemount Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rosemount Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where fresh starts bring families back together in Whitley Bay
Dedicated nursing home Support in Whitley Bay
When you're looking for care in Whitley Bay, you want somewhere that puts your loved one first. Rosemount Care Home has undergone real changes recently, with new leadership bringing fresh energy to both the building and the care approach. The home supports adults of all ages with physical disabilities and those living with dementia, focusing on creating genuine connections between residents and staff.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside those living with dementia. This mix of ages and needs creates an interesting dynamic in the home.
For families navigating dementia care, the staff here understand the importance of patience and connection. They work to engage residents at their own pace, helping them maintain social bonds and daily routines that bring comfort and familiarity.
“While Rosemount has faced challenges in its past, the changes happening now are real and worth seeing for yourself. Sometimes the best judge is your own instinct when you walk through the door.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Rosemount Care Home scores 74 out of 100, reflecting a genuine improvement from a previous Requires Improvement rating to a Good rating across all five domains. The score sits in the positive-but-general range because the published inspection report does not include the detailed observations, resident testimony, or specific examples that would push it higher with confidence.
Homes in North East typically score 68–82.The three-lens summary
What families tell us
Families describe walking into a bright, freshly decorated space that feels genuinely welcoming. They talk about seeing their relatives chatting comfortably with other residents, joining in conversations they'd previously avoided. What strikes visitors most is watching withdrawn family members gradually become more confident, reconnecting with the social side of life they'd been missing.
What inspectors have recorded
The current manager has brought a different approach that families notice immediately. They're accessible when you need them, actually listening to concerns rather than brushing them aside. Staff seem happier too, taking time to chat properly with residents and showing the kind of genuine warmth that makes all the difference.
How it sits against good practice
While Rosemount has faced challenges in its past, the changes happening now are real and worth seeing for yourself. Sometimes the best judge is your own instinct when you walk through the door.
Worth a visit
Rosemount Care Home in Sunningdale, Whitley Bay was rated Good at its most recent inspection in May 2025, with all five domains assessed as Good. This is a notable improvement from a previous Requires Improvement rating, which suggests the home identified specific problems and took steps to resolve them before the inspection team returned. The home is a 60-bed nursing home run by Roseberry Care Centres (England) Ltd, supporting people over and under 65, including those living with dementia and physical disabilities. The main uncertainty here is that the published inspection report contains very limited detail. There are no direct observations, resident or family quotes, or specific examples to tell you what Good actually looks like day to day at Rosemount. An overall Good rating is genuinely positive, but it does not tell you whether the food is appetising, whether staff know your parent by name, or how many people are on duty at 2am. Before you decide, visit during the day and again in the early evening, ask to see last week's actual staffing rota, and speak to families of current residents if you can.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Rosemount Care Home – Roseberry Care Centres measures up against the other homes you’re considering. Free account.
In Their Own Words
How Rosemount Care Home – Roseberry Care Centres describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where fresh starts bring families back together in Whitley Bay
Dedicated nursing home Support in Whitley Bay
When you're looking for care in Whitley Bay, you want somewhere that puts your loved one first. Rosemount Care Home has undergone real changes recently, with new leadership bringing fresh energy to both the building and the care approach. The home supports adults of all ages with physical disabilities and those living with dementia, focusing on creating genuine connections between residents and staff.
Who they care for
The home cares for younger adults under 65 as well as older residents, supporting people with physical disabilities alongside those living with dementia. This mix of ages and needs creates an interesting dynamic in the home.
For families navigating dementia care, the staff here understand the importance of patience and connection. They work to engage residents at their own pace, helping them maintain social bonds and daily routines that bring comfort and familiarity.
Management & ethos
The current manager has brought a different approach that families notice immediately. They're accessible when you need them, actually listening to concerns rather than brushing them aside. Staff seem happier too, taking time to chat properly with residents and showing the kind of genuine warmth that makes all the difference.
The home & environment
The home has clearly invested in its physical environment recently. Fresh paint, proper maintenance, and consistent housekeeping have transformed the space into somewhere that feels clean and cared for. These aren't just surface changes — the attention to the building reflects a broader shift in how things are run day to day.
“While Rosemount has faced challenges in its past, the changes happening now are real and worth seeing for yourself. Sometimes the best judge is your own instinct when you walk through the door.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
